Is the package really discreet?
Yes. Your order arrives in neutral, opaque packaging, without any logo or mention of the contents. No one can guess what is inside.
What will appear on my bank statement?
A neutral description that makes no reference to the nature of the products.
What are the delivery times?
Orders are prepared within 1 to 3 business days and shipped from France. In France, allow a further 2 to 3 business days with Colissimo (€7.90, free from €60) or 24 hours with Chronopost Express (€16.90). You will receive a tracking number as soon as it is shipped.
Do you deliver internationally?
Yes, to most European Union countries, as well as Switzerland and Norway, from €12.95. Countries, rates, and delivery times are detailed in our shipping policy.
Can I return a product?
Yes, within 14 days, provided it has not been opened and remains in its original sealed packaging. For hygiene reasons, unsealed intimate products cannot be returned unless they are defective. All the details are in our refund policy.
How do I care for my products?
Clean them before and after each use with warm water and mild soap, or with a sex toy cleaner. Let them air dry and store them away from dust. With silicone products, use a water-based lubricant.
Are the materials safe?
We prioritize medical-grade silicone and phthalate-free materials. The composition of each product is indicated on its product page.
Is my data protected?
Yes. Your data is used solely to process your order and is never sold. See our privacy policy.
Is the website reserved for adults?
Yes. Our products are intended exclusively for people aged 18 and over.
Another question?
Write to us at contact@lustandjoy.com, and we will respond in complete confidentiality.